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TKT-2041 Connecting bank accounts Awaiting your reply

Chase business feed stopped importing after re-authentication

AM Alex Morgan Created Jul 18, 9:14 AM · Updated Jul 20, 11:02 AM
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AM Alex Morgan Jul 18, 9:14 AM
After re-authenticating the Chase business feed yesterday, no new transactions have imported. The connection shows as "Connected" but the last synced date is stuck on July 15. Screenshot attached.
feed-status.png 193 KB
ZP Priya Nair Zie Pie Support Jul 19, 2:47 PM
Thanks Alex — a stuck "last synced" date after a re-auth usually means the new consent didn't fully replace the old token. Could you confirm the last four digits of the affected account so I can check the feed status on our side? In the meantime, please don't remove the connection — that would lose the sync history.
Status changed to Awaiting your reply · Jul 19, 2:47 PM
Don't include sensitive data — attach a redacted file instead.